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Healthcare Reform Will NOT Negatively Impact Industry Profitability | Sherpas...
A client recently engaged Everest Group to analyze the U.S. health insurance industry and identify long-term trends and their implications. From the outset, I realized that due to the ongoing...
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Video: Insurance BPO Report – Key Findings | Sherpas in Blue Shirts
Watch Rishabh Gupta, Senior Research Analyst at Everest Group, talk about the market size and potential for Insurance BPO and the trends in technology adoption within the Insurance BPO market. The...
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EXL’s Acquisition of The Hartford’s Trumbull Gives it a More Complete...
EXL Service announced on October 4, 2011, that it had acquired Trumbull Services, a specialized provider of Insurance BPO services in the Property & Casualty (P&C) segment in the United States....
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What’s your Policy to Serve Policy Providers? | Sherpas in Blue Shirts
Highlights of Everest Group’s Insurance AO Market Outlook and PEAK Matrix Assessment 2010-11 has been a trying year for global insurers. Even though the industry returned to growth in terms of written...
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TCS’s BPO Deal with Friends Life = The $2 Billion+ Gorilla in the Insurance...
On November 9, 2011, TCS announced that its U.K. subsidiary, Diligenta, had inked with U.K.-based Friends Life a $2.2 billion outsourcing agreement, spread over 15 years, for administration of 3.2...
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Where Are the Opportunities in Health Insurance Mobility? | Gaining Altitude...
Mobility in the health insurance industry has been an extremely hot topic during the past several months; white papers on the subject abound, the media is hyping it, all major IT service providers have...
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M&A in the Health Insurance Industry: Is the Party Over or Yet to Get...
Before the economic crisis began in 2008, some ambitious forecasts predicted that by now due to industry consolidation less than 50 large health plans would comprise the entire market. Economies of...
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Part 2: Verticalization in the Health Insurance Industry | Sherpas in Blue...
In an earlier blog, M&A in the Insurance Industry: Is the party over, or yet to get started?, I talked extensively about horizontal consolidation in the health insurance industry. Now, let’s take a...
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What Can We Learn from the EXL-Travelers Contract Termination? | Sherpas in...
If you follow the news, you probably saw last week that three people working for EXL used some operational process materials about EXL’s client Travelers with a competitor of Travelers. Travelers found...
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Mobility in the Insurance Industry: Insurers Move on, Customers Get their...
While insurers have traditionally been slow with technology adoption, they’re now jumping on the mobility bandwagon, leaving no stones unturned in devising their mobility strategies.So what has made...
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Insurance BPO: Small is Big in APAC and the UK | Market Insights™
Small buyers (less than US$5 billion in revenue) make up 73% of buyers adopting insurance BPO in the last two years in APAC, and 52% of buyers adopting insurance BPO in the UK. Source: Everest Group...
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Insurance BPO Exploding in APAC | Market Insights™
Although its base is small, the Asia Pacific insurance BPO market has grown by about 250% in recent years, with its share of contract signings more than doubling in 2011-2012 over the prior four years...
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Analyze This: Demand for Analytics in Insurance BPO up 67% in Recent Years |...
While cost reduction continues to drive the value proposition, demand for complex work is increasing in insurance BPO. Inclusion of analytics support in contracts has risen from 24% to 40% in the last...
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Expanding Horizons: Insurance BPO Moving to New Shores | Market Insights™
While still mostly based in the U.S. and UK, insurance BPO is expanding into newer geographies. In the 2007-2010 period, the U.S. and UK accounted for 90%+ of all insurance BPO activity, while in...
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Insurance ITO Market Gets a Healthy Checkup | Market Insights™
Visit the report page Source: Everest Group Related posts:Expanding Horizons: Insurance BPO Moving to New Shores | Market Insights™Everest Group: Captive model is healthy and evolving towards more...
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Active Insurance AO Contracts 2X | Market Insights™
The number of large, active insurance AO contracts more than doubled between 2011 and 2012. Key drivers for IT outsourcing adoption among life and P&C insurance buyers was the use of digital...
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Applications Outsourcing in Insurance: Big Changes | Market Insights™
Visit the report page Source: Everest Group Related posts:Insurance ITO Market Gets a Healthy Checkup | Market Insights™Active Insurance AO Contracts 2X | Market Insights™Expanding Horizons: Insurance...
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AO Services Delivery: Asia Cost Nearly Half of Others | Market Insights™
Visit the report page Source: Everest Group Related posts:Smaller Enterprises Account for Nearly Half of All MSP Deals | Market Insights™Emerging Locations Provide Real Operating Cost Savings | Market...
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Packaged Applications and ERP See Growth in Insurance AO | Market Insights™
Packaged applications and ERP experienced the most growth among subfunctions in insurance AO from 2011 to 2012. Cost pressures are driving buyers toward packaged applications (primarily for claims and...
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Insurance BPO: Judgment-Based Services Increasingly in Demand | Market Insights™
Visit the report page. Source: Everest Group Related posts:Analyze This: Demand for Analytics in Insurance BPO up 67% in Recent Years | Market Insights™Insurance ITO Market Gets a Healthy Checkup |...
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